The mobile operator yesterday launched a service that will see its callers refunded for an extra minute talk time to compensate inconvenience caused while on the network by call drops.
This service seeks to gather for the complaints of the customers over the quality of network and set it apart from other mobile service providers in a highly competitive market.
Speaking at the launch yesterday, Safaricom's Chief Executive Officer Bob Collymore said the company has been working on the service for about five weeks and is now set to be active.
"we have piloted the service for about five weeks now and every caller will have a maximum of five refunds a day of a maximum of 60 second each refund," says Collymore.
The company launch three products yesterday namely: Safaricom guarantee; My data manager; and My subscription manager. it says the three products are aimed at returning the power to decide when a call or data plan is disconnected.Every time a call is disconnected, the mobile operator will send a short message with an apology and a refund of 60 seconds talk time.
source: http://www.standardmedia.co.ke/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
.
“We have piloted the service for about five weeks now and every caller will have a
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
The mobile operator
yesterday launched the service that will see callers refunded a maximum
of one minute in extra talk time as compensation for the inconvenience.
The service which now promises to help the firm deal with customer
complaints over network quality is set to set it apart from its rivals
coming at a time when voice has come under increasing pressure.
“We have piloted the service for about five weeks now and every caller
will have a maximum of five refunds a day. Our call drop rate is at 0.3
per cent,” Safaricom Chief Executive Bob Collymore said at the launch
yesterday.
The firm yesterday launched the products to be known as the Safaricom
guarantee, My data manager and My subscription manager, that it says are
aimed at returning the power to decide when a call or data plan is
disconnected to the customer.
Every time a call is dropped, the operator will send a short message to
the subscriber with an apology and a refund of up to 60 seconds in talk
time.
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
The firm yesterday
launched the products to be known as the Safaricom guarantee, My data
manager and My subscription manager, that it says are aimed at returning
the power to decide when a call or data plan is disconnected to the
customer.
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
The firm yesterday
launched the products to be known as the Safaricom guarantee, My data
manager and My subscription manager, that it says are aimed at returning
the power to decide when a call or data plan is disconnected to the
customer.
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
The mobile operator
yesterday launched the service that will see callers refunded a maximum
of one minute in extra talk time as compensation for the inconvenience.
The service which now promises to help the firm deal with customer
complaints over network quality is set to set it apart from its rivals
coming at a time when voice has come under increasing pressure.
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
The mobile operator
yesterday launched the service that will see callers refunded a maximum
of one minute in extra talk time as compensation for the inconvenience.
The service which now promises to help the firm deal with customer
complaints over network quality is set to set it apart from its rivals
coming at a time when voice has come under increasing pressure.
“We have piloted the service for about five weeks now and every caller
will have a maximum of five refunds a day. Our call drop rate is at 0.3
per cent,” Safaricom Chief Executive Bob Collymore said at the launch
yesterday.
The firm yesterday launched the products to be known as the Safaricom
guarantee, My data manager and My subscription manager, that it says are
aimed at returning the power to decide when a call or data plan is
disconnected to the customer.
Every time a call is dropped, the operator will send a short message to
the subscriber with an apology and a refund of up to 60 seconds in talk
time.
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
The mobile operator
yesterday launched the service that will see callers refunded a maximum
of one minute in extra talk time as compensation for the inconvenience.
The service which now promises to help the firm deal with customer
complaints over network quality is set to set it apart from its rivals
coming at a time when voice has come under increasing pressure.
“We have piloted the service for about five weeks now and every caller
will have a maximum of five refunds a day. Our call drop rate is at 0.3
per cent,” Safaricom Chief Executive Bob Collymore said at the launch
yesterday.
The firm yesterday launched the products to be known as the Safaricom
guarantee, My data manager and My subscription manager, that it says are
aimed at returning the power to decide when a call or data plan is
disconnected to the customer.
Every time a call is dropped, the operator will send a short message to
the subscriber with an apology and a refund of up to 60 seconds in talk
time.
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
Read more at: http://www.standardmedia.co.ke/business/article/2000207074/safaricom-now-to-pay-subscribers-in-case-of-a-call-drop
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